Hello. May I speak to Mr. Brown?
u Yes, this is he speaking.
u Who's speaking, please?
u I'm sorry, he is not in now.
u Would you like to leave a message?
u Mr. Brown is on another line now.
u Hold the line a moment, please.
u May I have Ext. 5883?
u I can't hear you.
u Would you speak a little louder?
u I'm sorry. I have the wrong number.
u You are wanted on phone.
u Will you ask him to call me back later?
u I was cut off. Will you connect me again?
u We'll call you back in a few minutes. Will you hang up and wait, please?
u I want to place an overseas call to New York.
u Could you tell me the time and charges after the call?
u Sorry, I can't wait. Please cancel the call.
u This is the Singapore operator. Would you connect me with Mr. Lee in the International Department?
u This is the overseas operator in the United States. You have an overseas collect call from
u Mr. Smith in San Francisco. Will you accept the charges?
O: Is this the Silver Star Trading Company?
C: Yes, it is.
O: This is the overseas telephone operator in the United States. We have a call for Mr. John Wang in the International Finance Department from a Mr. Robert of ABC Company in New York.
C: From whom, did you say?
O: From a Mr. Robert of ABC Company in New York.
C: Thank you. Just hold the line, please.
(Several seconds later...)
C: Hello. I'm sorry but Mr.. John Wang is in a conference right now.
O: Oh, is that right? When will he be free?
C: Well, he'll be free around four o'clock.
O: I see. Just a minute, please.
(Several seconds later...)
O: Hello. How about Mr. Peter Chen, then?
C: Yes, he's here. One moment, please.
Peter Chen: Hello. This is Peter Chen speaking.
O: Oh, Mr.. Chen? Will you hold the line, please?
O: Thank you for waiting. Mr. Robert is on the line. Go ahead, please.
Peter Chen: Thank you.
In this part, you and your partner will ask and answer questions.
You need to ask your partner for this information about a phone questions.
Date of Message…………………………………………………………………..
Name of caller…………………………………………………………………….
Reason for change…………………………………………………………………
This is the information about the phone message. Try to answer your partner’s questions.
Date：Tuesday 13th December ( 9：50 am.)
Message for: Jane Aston (Marketing)
Message from: Mr. Kim Lee (Sales Director, Seoul Motortec)
Meeting next week impossible (all flight fully booked)
Will arrive Thurs 24th for 3:30 pm. Meeting
Call / fax Mr. Lee on 093 622841 ( N. B. not in office 18th /19th December)
You need to ask you partner for this information from a message given over the telephone.
Reason for change…………………………………………………………………
This is the message given over the telephone. Try to answer your partner’s questions.
Mr. Peter Johansen called from Stockholm Volvo office. He can’t visit you today – has another meeting.
Will come on Thursday.
Call him on Tel: 08576 0663
Are meetings important for companies? Why? / Why not?
Is it essential to have a proper timing when running a business meeting? Why?
How important is it to set the agenda of a conference in advance? Why?
Do you think it important to visit the place for a meeting before booking it? Why? /
Set 1 Preparing for meeting
What is important when selecting a place for a business meeting?
Size of rooms available
Cost of hiring
Set 2 How to Chair a Meeting
· Have you ever chaired a meeting?
· Do you think it essential to have a good chairperson when running a meeting?
· How important is it to keep control of the meeting when it proceeds?
· What kind of chairperson do you think is a qualified one?
Collaborative Task and Discussion
· You have been asked to organize a meeting for all staff in your department. Talk
together for about 2 minutes about what you need to do and decide which three things you should do first. Here are some ideas to help you.
· Prepare refreshments
· Book a meeting room
· Decide on the agenda of the meeting
· Invite all the participants
· Decide on the date and starting time of the meeting
· Set a time limit for the meeting
· Ask the participants to prepare for the meeting
u Our products have met with great favor overseas.
u Why not place a trail order to sound out the market potential?
u I strongly recommend this item. I’m sure you’ll be pleased with it.
u Our products are very good in quality, and the price is low.
u Our products will be well marketable in your area.
u Good quality and reasonable price will promise our products strong competitiveness.
u Could you tell me about your sales network?
u What was the total amount of your sales last year?
u Have you got the samples?
u If the quality of your initial shipment is found satisfactory, large repeats will follow.
u I think these patterns are quite good.
u Could you give us some idea about your prices?
Comprehend by analogy
u Do you have any cheaper ones?
u Do you have something less expensive?
u Any particular color?
u Do you have any preference for color?
A: Nice to meet you.
B: Nice to meet you, too. Mr. Li
A: My firm has sent me here to inquire about the possibility of promoting our product export to USA.
B: How’s your product better than the competitor’s?
A: Our product is over and above our rival’s product, and yet we’re able to sell it at the same price.
B: How many different models do you offer?
A: Our products are available in various models and sizes. Here is our latest catalogue, which shows most of our product. We will not only supply you with the highest quality goods but also provide a good after-sale service. If you find the quality of our products unsatisfactory, we’re prepared to accept return of the rejected material within a week.
B: Thank you for your introduction.
A: Would you like to hear may presentation and let me show you how it works now?
B: Yes, please.
Set 1 Mini-presentation
What’s important when promoting a new store on the first day?
u Low price
u Opening ceremony
u Promotional gifts
Collaborative Task and Discussion
Your company is going to introduce a new foreign product in your country. Talk together for about 2 minutes about some of the things that are important for the product promotion and decide which three would be the most important. Here are some ideas to help you.
u Price of the product
u Offer of free samples
u Time of the year
u Consider competitor’s product
u Promotional gifts
u News conference
v Surname (family name)
v Forenames (given name
v Address (include postcode
v Telephone NO
v Date of
List secondary schools, colleges and universities in order, their addresses and dates attended
List the ones most important to the employer first ( degree, trade or professional qualification), state the examinations, subjects, pass grades. Full training courses undertaken relevant to your application
v Employment history.
The most recent or current job first. Give dates, employers (company), job title and main duties, your level of authority
v Interests and activities
Show the extent of your participation (organizer, committee). Awards related to activities.
v Additional Information
v Personal Data
Full name Date and Place of Birth
Marital Status Home Address and phone number
v School achievements
( List schools and colleges attended )
Postgraduate 1997-2000 Nanjing University
v Qualifications and Credits
v Other Achievement and Experience
( Work experience, leisure activities, skills gained )
School Certificates English Grade A
History Grade B
v Employment History ( all jobs listed)
v 2000 to date: Secretary to the Human Resource Manager, Vague and Bague Co. Ltd.
Scholarship, prizes, awards out school and colleges.
v Recreational Interests and Hobbies
v Classical music, reading, seeing friends, member sports and games.
Remember particularly skills which will transfer to the workplace: driving, fluent writer, ability to handle
payments, organizing, personal computer
v Action plan
(Your career aim): To be super actress//To be a first salesman, etc.
I attach references from Miss Annie Wang, Headmistress, Nanjing university.
A letter of application should be:
v 1. Attractively presented to arouse the reader’s interest.
v 2. Concise and easily read to save the time and trouble.
v 3. Informative showing that your qualifications satisfy the requirements for the job vacancy.
v 4. Properly modest.
v 5. Tactful enough not to draw attention to your lack of experience in any respect.
v 6. Persuasively inducing an action to get an invitation to an interview.
v 7. In “you – attitude”
v 8. In proper language and style.
v PRODUCTION SECRETARY
v I am writing with reference to your advertisement for a Production Secretary in the Guardian of 23 July 2001.
v I graduated from Madrid University in 1994 with a degree in Modern European languages. My first full-time job was as a support secretary for the Training Director of a company which ran courses for software designers and IT managers. Since 1996 I have been working as a bilingual secretary for a large international publishing company.
v I am very interested in the position because I would like to use my languages. I am enthusiastic about working for a TV company and feel that I have the flexibility, motivation and communication skills you require.
v Please find enclosed my curriculum vitae and a photo.
v I look forward to hearing from you.
v External/ internal recruitment
v to use an agency
v apply for a job
v by advertising the vacancy in newspapers and magazines
v to recruit staff through the Internet
v interview / select the candidates
v Q： Can you sell yourself in two minutes？
Go for it.
v A： With my qualifications and experience, I feel I am hardworking, responsible and diligent in any project I undertake. Your organization could benefit from my analytical and interpersonal skills.
v Q：Give me a summary of your current job description.
v A：I have been working as a computer programmer for five years. To be specific, I do system analysis, trouble shooting and provide software support.
v Q：Why did you leave your last job？
v A： Well, I am hoping to get an offer of a better position. If opportunity knocks, I will take it.
v A：I feel I have reached the "glass ceiling" in my current job. / I feel there is no opportunity for advancement.
v Q：How do you rate yourself as a professional？
v A： With my strong academic background, I am capable and competent.
v A：With my teaching experience, I am confident that I can relate to students very well. (依我的教学经验，我相信能与学生相处的很好。)
v Q： What contribution did you make to your current (previous) organization？
v A： I have finished three new projects, and I am sure I can apply my experience to this position.
v Q：What do you think you are worth to
v A：I feel I can make some positive contributions to your company in the future.
v Q：What make you think you would be a success in this position？
v A：My graduate school training combined with my internship should qualify me for this particular job. I am sure I will be successful.
v Q：Are you a multi-tasked individual？
v Do you work well under stress or pressure？
v A：Yes, I think so.
A：The trait is needed in my current（or previous) position and I know I can handle it well.
v Q：What is your strongest traits？
v A：Helpfulness and caring.
v A：Adaptability and sense of humor.
v A：Cheerfulness and friendliness.
v Q： How would your friends or colleagues
v A： (pause a few seconds)
They say Mr. Chen is an honest, hardworking and responsible man who deeply cares for his family and friends.
v A：They say Mr. Chen is a friendly, sensitive, caring
and determined person.
v Q：What personality traits do you
v A： (I admire a person who is）honest,
flexible and easy-going.
v A： (I like) people who possess the "can
v Q：What leadership qualities did you develop
as an administrative personnel？
v A：I feel that learning how to motivate people
and to work together as a team will be the
major goal of my leadership.
v A：I have refined my management style by using an
v Q：How do you normally handle criticism？
v A：Silence is golden. Just don't say anything;
otherwise the situation could become worse.
I do, however, accept constructive criticism.
v A：When we cool off, we will discuss it later.
v Q： What do you find frustrating in a work
v A： Sometimes, the narrow-minded
people make me frustrated.
v A：Minds that are not receptive to new
v Q：How do you handle your conflict with
your colleagues in your work?
v A：I will try to present my ideas in a more
clear and civilized manner in order to
get my points across.
v Q：How do you handle your failure？
v A： None of us was born "perfect". I am
sure I will be given a second chance
to correct my mistake.
v Q：What provide you with a sense of
v A：Doing my best job for your company.
v A：Finishing a project to the best of my
v Q：If you had a lot of money to donate,
where would you donate it to？Why？
v A：I would donate it to the medical
research because I want to do
something to help others.
v A：I prefer to donate it to educational
v Q：What is most important in your life
v A：To get a job in my field is most
important to me.
v A：To secure employment hopefully with your
v Q：What current issues concern you the
v A：The general state of our economy and
the impact of China' entry to WTO on
v Q： How long would you like to stay with
v A： I will stay as long as I can continue to
learn and to grow in my field.
v Q：Could you project what you would like to be doing five years
v A：As I have some administrative experience in my last job, I may
use my organizational and planning skills in the future.
v A：I hope to demonstrate my ability and talents in my field
v A：Perhaps, an opportunity at a management position would be
v It would be premature for me to predict this.
v Hypothetically speaking, I might be able to do your current job as a director.（或 CEO 或 president）
v Q： What range of pay-scale are you interested
v A： Money is important, but the responsibility
that goes along with this job is what
interests me the most.
A： To be frank and open with you, I like this
job, but I have a family to support.
v Where does your employer think you are today?
Be honest. If you lie to your current employer, you will lie to your next employer. Don’t phone in sick on the day of the interview. Take a day’s holiday but don’t say way.
v What are your professional objectives?
Think about it before the interview. Your objectives should relevant to the job you have applied for and achievable. If the new job can’t offer you everything you want, the interviewer will think that you probably won’t stay with the company very long.
v What are your weaknesses?
Be honest: no one is perfect. Think about this before the interview and choose your answer carefully. Talk about how you deal with a weakness, this is far more important than the weakness itself.
Set 1 Mini-presentation
What is important when preparing for an interview?
u Good first impression
u Reducing stress
u Knowing the company
Set 2 Collaborative Task and Discussion
Your company is going to recruit some new staff. You are asked to interview the applicants. Talk together for about 2 minutes about some of the things that are important for the interview and decide which one would be the most important. Here are some ideas to help you.
u Questions to ask
u Where to have the interview
u A relaxing atmosphere
u Choosing other interviews
1、find a ready / promising market
12、standard export wooden case
16、It comes in three different colors: red, white and blue.
17、It comes in three different sizes: large, medium and small.
18、The tailor makes the man; the packer beautifies the goods.
19、As to the inner packing, it must be attractive and helpful to the sales.
20、The outer packing should be strong enough for transportation.
Situation: Mr. Li is a secretary of a company and he is accompanying Mr. Smith, a foreign
businessman to visit the factory.
Smith: That’s wonderful. This is a place I have always wanted to visit. How far is it from here, Mr. Li?
Smith: Let’s go.
Smith: Yes, I’m interested in learning about your manufacture facilities and manufacture process. Is it possible to arrange a tour for us?
Smith: Sure. It is larger than I expected.
Smith: Good, I also want to know how you ensure quality control.
Smith: It sounds like a time consuming process.
Smith: Seeing is believing. Mr. Li, it has been a most interesting afternoon and I learned a great deal about your facility and the process of manufacturing.
Brown: We are quite interested in your products – Crytal Ball, after reviewing your catalogue and sample.
Lily: We are glad to hear that.
Brown: We want to know how you would pack your product.
Lily: You know, the new product is mainly designed for the Christmas. As to the inner packing, it must be attarctive and helpful to the sales. And we will also print some Sant Claus and Christmas trees on it.
Brown: Good idea. Then how about the outer packing?
Lily: Generally speaking, the outer packing we apply is to meet the customers’ needs. It should be strong enough for the transportation.
Brown: Great. If we order this product, we want it to be transported by sea then…
Lily: Since it is fragile goods, it will be wrapped in soft material and firmly packed in cardbox.
Brown: Thank you for your introduction.
Lily: My pleasure.
1、Let’s settle the dispute between us.
2、What sort of delivery date did you have in mind?
3、Would you be willing to consider …?
4、I’m afraid you misunderstand me. I mean …
5、I’m afraid that’s as far as we could.
9、confirm the sample
14、the address of the beneficiary
17、raise an objection
18、terminate the contract
19、rules of procedure
21、lodge a claim
22、items on the agenda
23、The purpose of this meeting is to discuss possible solutions for the pending issues.
24、Let’s settle the dispute between us.
A: How long does take from here to the center of the city?
B: Around 30 minutes.
A: That is really convenient.
B: Yes. The workshop occupies 500 square meters. And there is a courtyard behind. So it is 600 square meters in total.
A: Can you show me the place with the courtyard?
B: This place is nice, but the rent is too high.
A: I do not feel it is too expensive. The factory building is north and south constructed, and the building construction is durable, so the rent definitely is not expensive.
A: Here are the quotations and samples.
B: Thank you.
A: What do you think of?
A: I think 3 days is far enough.
B: Thank you.